Hello, I'm on Cloud 9.
We exist to improve the lives of the businesses we serve, the employees who make it possible, and the communities we call home. Cloud9 Payments is more than a processor -- we are your partner in profitability.
In a Category of One
We are cost reduction specialists, efficiency maximizers, and business advisors. We not only lower your costs, we also extend our expertise into multiple core areas to make you more profitable.
Software led. Technology in our DNA. Magic in our bones. Cloud9 Payments is highly niched in multiple key core industries and highly specialized in restaurant consultation. We combine deep industry knowledge with cutting-edge payment technology to deliver results that set us apart.
What We Stand For
Our core values drive every decision and every interaction.
Commitment to Fair Pricing
We are committed to not arbitrarily raising profit margins. Your costs stay predictable because we believe in earning your trust, not exploiting it.
Continuous Software Enhancement
We continuously enhance our software offerings to give you better tools, better reporting, and better control over your business operations.
High Service & Support
Same-day local support from our Chagrin Falls, Ohio headquarters. When you call, you reach a real person who knows your business -- not a call center.
Giving Back to Our Community
We are committed to giving back to the causes and communities that support us. Our 1% Pledge reflects our belief that business should be a force for good.
The 1% Pledge
We pledge to give back 1% to local community organizations, causes, and initiatives that make Northeast Ohio a better place to live and work. This is not a marketing tactic -- it is a commitment rooted in the belief that businesses have a responsibility to the communities they serve.
From youth programs to local nonprofits, our pledge reflects who we are. When our clients grow, the community grows with them.
The Human Experience
Behind every transaction is a person. A restaurant owner staying late to close the books. A retailer checking inventory before a big weekend. A consultant sending an invoice and hoping it gets paid on time.
We value human connection and respect in every business relationship. Our team answers the phone, shows up on-site, and stays for the entire shift during go-live because we believe technology should serve people -- not the other way around.
By the Numbers
A snapshot of our impact across Northeast Ohio and beyond.
Work With Us
Schedule a 15-minute strategy call to see how Cloud9 can lower your costs and help grow your business.
Call or Text: 1-855-297-6722