Last updated: February 9, 2026
Agreement to Terms
These Terms of Use ("Terms") govern your access to and use of the Cloud9 Payments website located at cloud9payments.com (the "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you should not use the Site.
Cloud9 Payments ("Cloud9," "we," "us," or "our") reserves the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
Acceptable Use
You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Site in any way that violates applicable federal, state, local, or international law or regulation
- Transmit any advertising or promotional material without our prior written consent, including spam or similar solicitations
- Impersonate or attempt to impersonate Cloud9 Payments, a Cloud9 employee, another user, or any other person or entity
- Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site
- Introduce any viruses, malware, or other harmful material to the Site
- Attempt to gain unauthorized access to any part of the Site, server, or systems connected to the Site
- Use any automated system, including robots, spiders, or scrapers, to access the Site without our written permission
Intellectual Property
The Site and its entire contents, features, and functionality -- including but not limited to all text, graphics, logos, images, and software -- are owned by Cloud9 Payments or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.
You may access and use the Site for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Site without our express written permission.
The Cloud9 Payments name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Cloud9 Payments. You may not use these marks without our prior written permission.
User Submissions
When you submit information through our contact forms, quote request forms, or other communication channels on the Site, you grant Cloud9 Payments the right to use that information to respond to your inquiry, provide requested services, and communicate with you about our offerings as described in our Privacy Policy.
You represent and warrant that any information you submit is accurate, that you have the right to submit it, and that it does not violate any applicable law or infringe on the rights of any third party.
Disclaimer of Warranties
THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CLOUD9 PAYMENTS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content on the Site.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CLOUD9 PAYMENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SITE.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SITE EXCEED THE AMOUNT YOU PAID TO US, IF ANY, FOR ACCESSING THE SITE DURING THE TWELVE MONTHS PRECEDING THE CLAIM.
Indemnification
You agree to defend, indemnify, and hold harmless Cloud9 Payments, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Site, your violation of these Terms, or your violation of any rights of a third party.
Third-Party Links
The Site may contain links to third-party websites or services that are not owned or controlled by Cloud9 Payments. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we are not responsible or liable for any damage or loss caused by your use of any such third-party content.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Cuyahoga County, Ohio.
Severability
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Cloud9 Payments regarding your use of the Site. These Terms supersede any prior agreements or understandings, whether written or oral, relating to the same subject matter.
Contact Us
If you have questions about these Terms of Use, please contact us:
Cloud9 Payments
10 N Main St, Suite 5
Chagrin Falls, OH 44022
Email: info@cloud9payments.com
Phone: 1-855-297-6722